Frequently Asked Questions
|Region||Flat Rate||Free Shipping for orders over (excl. VAT)|
|Netherlands, Belgium, Germany, Luxemburg||€6,95||€100,00|
|Denmark, Norway, Serbia, Switzerland||€19,95||€200,00|
|Austria, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia,Slovenia, Spain, Sweden, UK||€9,95||€200,00|
|Rest of Europe||€49,95||€1000,00|
|Africa, Oceania, Russia, Central and South-America||€99,95||€1000,00|
If you order before 3 P.M. on business days, we will ship your order the same business day. Once the order has been packed and shipped from our warehouse, you will receive an email containing a Track and Trace link that you can use to track the status of your order.
Orders that we receive before 3 P.M. on business days will be shipped by us the same day. We do not ship during weekends. Orders that are placed on Friday after 3 P.M. will ship the following Monday. During clearance periods, it may occur that orders don't ship the same day, this could take up to a few days. After your order ships, you will receive an email containing the Track and Trace link to track the status of your order. Please note that transit times vary per country. Please consult the site of the carrier listed in the Track and Trace link to get an up to date ETA.
Orders that we receive before 3 P.M. on business days will be shipped by us the same day. If the shipping address is in the Netherlands the parcel will be delivered the next day. We do not ship during weekends. Orders that are placed on Friday after 3 P.M. will ship the following Monday. During clearance periods, it may occur that orders don’t ship the same day, this could take up to a few days.
Link for international delivery times: Post NL delivery page.
you will receive a track and trace code by email from Postnl. If you have not
received this code you can contact us at email@example.com. Do not forget to mention you order number.
VAT will be paid by you in the beginning. After the order has been delivered to
your Dutch forwarder, you will receive a proof of export from them. This means
that the cargo has left the Netherlands. Please send a copy of this document
with your IBAN number to firstname.lastname@example.org and we will ensure that the VAT is refunded