Frequently Asked Questions
For all deliveries outside of the Netherlands we offer two shipment options: PostNL or DHL.
Within the Netherlands all orders ship via PosNL.
DHL charges are variable depending on weight and parcel dimensions. You will find the actual shipping rate in the overview of your cart during check-out. For PostNL shipping rates check our other FAQ on shipping charges.
If your order reaches the threshold for free shipping and you select DHL as your courier, then the PostNL fee will be deducted from the DHL fee and you only pay the surcharge.
Global DHL transit times can be found here. You can find an indication of global transit times via PostNL here.
| Region | Flat Rate | Free Shipping for orders over (excl. VAT) |
|---|---|---|
| Netherlands, Belgium, Germany, Luxembourg | €6,95 | €100,00 |
| Denmark, Norway, Serbia, Switzerland | €19,95 | €200,00 |
| Austria, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia,Slovenia, Spain, Sweden, UK | €9,95 | €200,00 |
| Cyprus | €19,95 | €500,00 |
| US, Canada | €44,95 | €1000,00 |
| Rest of Europe | €49,95 | €1000,00 |
| Guadeloupe, Martinique | €65,00 | €1000,00 |
| Asia | €79,95 | €1000,00 |
| Africa, Oceania, Russia, Central and South-America | €99,95 | €1000,00 |
Orders that we receive before 3 P.M. on business days will be shipped by us the same day. We do not ship during weekends. Orders that are placed on Friday after 3 P.M. will ship the following Monday. During clearance periods, it may occur that orders don't ship the same day, this could take up to a few days. After your order ships, you will receive an email containing the Track and Trace link to track the status of your order. Please note that transit times vary per country. Please consult the site of the carrier listed in the Track and Trace link to get an up to date ETA. Global DHL transit times can be found here. You can find an indication of global transit times via PostNL here. Please note that PostNL lead times are an indication only and often times unfortunately experience some delay which could take up to 1 -2 weeks depending on the delivery address.
Yes,
you will receive a track and trace code by email from Postnl. If you have not
received this code you can contact us at helpdesk@yehwang.com. Do not forget to mention you order number.
Yehwang ships worldwide and the Brexit does not affect this. We still ship to the UK.
However, on orders over GBP 135 (excl. VAT and shipping costs) UK customs might charge you import duties and taxes.
These costs are to be paid by the customer, Yehwang doesn't cover these charges.
The
VAT will be paid by you in the beginning. After the order has been delivered to
your Dutch forwarder, you will receive a proof of export from them. This means
that the cargo has left the Netherlands. Please send a copy of this document
with your IBAN number to helpdesk@yehwang.com and we will ensure that the VAT is refunded
asap.
