FAQ - Shipment

What shipping options do you offer?

For all deliveries outside of the Netherlands we offer two shipment options: PostNL or DHL.

Within the Netherlands all orders ship via PosNL.

DHL charges are variable depending on weight and parcel dimensions. You will find the actual shipping rate in the overview of your cart during check-out. For PostNL shipping rates check our other FAQ on shipping charges.

If your order reaches the threshold for free shipping and you select DHL as your courier, then the PostNL fee will be deducted from the DHL fee and you only pay the surcharge.

Global DHL transit times can be found here. You can find an indication of global transit times via PostNL here.

What shipping costs do you charge?

Yehwang ships worldwide via PostNL and DHL. In some countries PostNL works with third parties such as Hermes and Colis Prive. The shipping costs by country will become visible when you select your country of residence. Delivery times and fees vary per country. Flat shipping rates for the Netherlands are €6,95. Orders from €100,00 (excl VAT) and upwards, will ship free of charge. Also orders from €100,00 (excl VAT) and upwards ship to Belgium, Luxembourg and Germany free of charge.

Please note that for shipments outside of the EU, import duties, VAT and costs related to customs clearance are to be paid by the receiver of the goods.

Shipments can also be collected at our warehouse in Ede, the Netherlands. Collection time is Mon-Friday between 3-5PM.

Region	Flat Rate	Free Shipping for orders over (excl. VAT)
Netherlands, Belgium, Germany, Luxemburg	€6,95	€100,00
Denmark, Norway, Serbia, Switzerland	€19,95	€200,00
Austria, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia,Slovenia, Spain, Sweden, UK	€9,95	€200,00
Cyprus	€19,95	€500,00
US, Canada	€44,95	€1000,00
Rest of Europe	€49,95	€1000,00
Guadeloupe, Martinique	€65,00	€1000,00
Asia	€79,95	€1000,00
Africa, Oceania, Russia, Central and South-America	€99,95	€1000,00

When will my order arrive?

Orders that we receive before 3 P.M. on business days will be shipped by us the same day. We do not ship during weekends. Orders that are placed on Friday after 3 P.M. will ship the following Monday. During clearance periods, it may occur that orders don't ship the same day, this could take up to a few days. After your order ships, you will receive an email containing the Track and Trace link to track the status of your order. Please note that transit times vary per country. Please consult the site of the carrier listed in the Track and Trace link to get an up to date ETA. Global DHL transit times can be found here. You can find an indication of global transit times via PostNL here. Please note that PostNL lead times are an indication only and often times unfortunately experience some delay which could take up to 1 -2 weeks depending on the delivery address.

Will I receive a track and trace code?

Yes, you will receive a track and trace code by email from Postnl. If you have not received this code you can contact us at helpdesk@yehwang.com. Do not forget to mention you order number.

How does the Brexit affect shipping

Yehwang ships worldwide and the Brexit does not affect this. We still ship to the UK.

However, on orders over GBP 135 (excl. VAT and shipping costs) UK customs might charge you import duties and taxes.

These costs are to be paid by the customer, Yehwang doesn't cover these charges.

I am working with a Dutch forwarder to export my order to an address outside the EU. You still charge VAT over my order. How can I get the VAT amount refunded?

The VAT will be paid by you in the beginning. After the order has been delivered to your Dutch forwarder, you will receive a proof of export from them. This means that the cargo has left the Netherlands. Please send a copy of this document with your IBAN number to helpdesk@yehwang.com and we will ensure that the VAT is refunded asap.