Frequently Asked Questions
Products that are currently out of stock can already be reserved and paid for through pre-orders. These products have already been reordered by us and are on their way to our warehouse. From pre-order to delivery it will take approximately one month before the stock reaches our warehouse and we can dispatch your order.
The pre-order products can be recognized on our website by the green label with the word PRE-ORDER. A complete overview of all our pre-order products can be found on our homepage https://www.yehwang.com/pre-order-products.
Just as for normal orders a pre-order must have a minimum value of € 50,- excluding VAT, No exceptions can be made.
Each pre-order product shows an expected delivery week. This is the week in which we expect to receive the products into our warehouse. Items will be sent to you immediately after we receive them into our warehouse. You will be notified by e-mail when the package has shipped. Only pre-order products with the same expected delivery week can be combined into one pre-order. It may happen that shipments into our warehouse experience a slight delay. In that case we will do our best to give you a timely update about the new delivery date.
Pre-order products cannot be combined with stocked items. Two separate orders will need to be placed. For each order the minimum order value applies.
Pre-order products are products that have already been reordered by us and which can be reserved by you. The sold out section on our website shows items that are currently out of stock. By submitting a product request you can show your interest in a particular item. In case of sufficient demand we will proceed to reorder these items after which the request will turn into a pre-order. Please note that by submitting a product request items are not automatically reserved for you.