Frequently Asked Questions

Products that are currently out of stock can already be reserved and paid for through pre-orders. These products have already been reordered by us and are on their way to our warehouse. From pre-order to delivery it will take approximately one month before the stock reaches our warehouse and we can dispatch your order.

Pre-order products can be recognized on our website by the label PRE-ORDER. You will find a complete overview of these products on our Pre-order products page.  Special Pre-Order products are products that are newly developed and haven't been available in our stores yet. These products are only available to our Gold, Platinum, Diamond and VIP members. 

Just as for normal orders a pre-order must have a minimum value of € 50,- excluding VAT, No exceptions can be made.

Each pre-order product shows an expected delivery week. This is the week in which we expect to receive the products into our warehouse.  This is not the week in which you will receive your order. You can combine products with different delivery weeks into one pre-order.  The difference between the earliest and latest availability within the same order cannot exceed 3 weeks. For example, products from week 40 and week 42 can be combined into one order. Products from week 40 and week 43 cannot be combined.  Please note: orders with products from different delivery weeks will only ship after the order is complete. You will be notified by e-mail when the package has shipped. It may happen that shipments into our warehouse experience a slight delay. In that case we will do our best to give you a timely update about the new delivery date.

Pre-order products cannot be combined with stocked items. Two separate orders will need to be placed. For each order the minimum order value applies. 

Pre-order products are products that have already been reordered by us and which can be reserved by you. The sold out section on our website shows items that are currently out of stock. By submitting a product request you can show your interest in a particular item. In case of sufficient demand we will proceed to reorder these items after which the request will turn into a pre-order. Please note that by submitting a product request items are not automatically reserved for you. 

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