MEMBERSHIP
Frequently Asked Questions
An item can be returned if it has manufacturing defects or if it was wrongly delivered.
The return shipment must comply with the following points:
- Package needs to have enough postage;
- products may only be returned within 14 days of receipt;
- package contains a copy of your order confirmation;
- package contains a filled-out return form;
- there is a clear description of the complaint per item;
- the item should be returned in its original condition.
Complaints regarding manufacturing defects that we are not informed of within 48 hours after receipt will no longer be accepted (this is essential in order to avoid abuse). Therefore, you should always thoroughly check your order upon receipt.
If returns do not comply with the above, they will be returned to the sender unstamped.
NB. Sale items are excluded from the return policy.
The return shipment must comply with the following points:
- Package needs to have enough postage;
- products may only be returned within 14 days of receipt;
- package contains a copy of your order confirmation;
- package contains a filled-out return form;
- there is a clear description of the complaint per item;
- the item should be returned in its original condition.
Complaints regarding manufacturing defects that we are not informed of within 48 hours after receipt will no longer be accepted (this is essential in order to avoid abuse). Therefore, you should always thoroughly check your order upon receipt.
If returns do not comply with the above, they will be returned to the sender unstamped.
NB. Sale items are excluded from the return policy.
If you received a damaged or wrongly delivered item, please e-mail your complaint to helpdesk@yehwang.com. Or fill out the return form and return the item to our warehouse. A return shipment must comply with several points. You can find these under, ‘Can I return or exchange an item?’.
If you forgot to enclose one of the required forms in your return shipment, please send an e-mail to helpdesk@yehwang.com. You should include the following information:
- personal details;
- order number;
- product number;
- reason for return.
Upon receipt of the return shipment, we will contact you as soon as possible.
- personal details;
- order number;
- product number;
- reason for return.
Upon receipt of the return shipment, we will contact you as soon as possible.